Firmware Upgrade

In January 2025, Ricoh released the latest firmware for the Ricoh IM C2510 series copiers. As a result, the following prompts appeared: [Independent-supplier print cartridge is set.], and [Undetectable] (see Figure 1), [Independent-supplier print cartridge is set.] (see Figure 2), and [?] for the K, C, M, and Y toners (see Figure 3).

Figure 1

Figure 2

Figure 3

 Zhono Solution

Zhono was the first to solve the firmware upgrade issue, and normal chip supply has been restored. (see Figure 4)

Figure 4

This upgrade applies to the Ricoh models including Ricoh IM C2510/C2010/C3510/C3010/C6010/C5510/C4510. Please contact your sales representative to discuss the replacement of the upgraded compatible chips.

Figure 5: Latest Firmware Version

Product Information

Zhono will continue to monitor OEM firmware upgrades. As soon as a firmware upgrades are released, Zhono will promptly respond to update to ensure our customers’ business remain unaffected.  

Product Information for Ricoh IM C2510 Series with Completed Firmware Upgrade

As a professional chip supplier, Zhono remains committed to providing customers with safe and reliable chip solutions. We will continue to monitor OEM firmware upgrades and mitigate the impact of firmware updates in a shorter period to enhance our service.

For more information, please contact your sales representative or send an email to info@zhono.com.

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